Voltalia Distribution is a business line of Voltalia specialized in the distribution of Solar Equipment: modules, inverters, fixing structures, storage systems, monitoring systems, photovoltaic components and residential kits.
Acting as a distributor on a global scale since 2008, it has enabled us to supply over 1GW of solar photovoltaic technology both in the residential and industrial sectors.
How many countries does Voltalia Distribution operate in?
Voltalia Distribution operates in 6 countries: Portugal, Spain, France, Italy, United Kingdom and Greece.
The webshop sells in 5 countries - Portugal, Spain, France, Italy and United Kingdom.
Can I buy products from other countries?
No, they are independent sales channels and operate at a local level. Each country has its own warehouse and products, which are sold to the corresponding country.
If you want a product that is not in the shop of your country, you can contact the Sales Manager of your geography that will answer you in due time, click here to the contact form https://www.distribution.voltalia.com/en/contact/
or Contact us
Telephone: 07584 440544
E-mail address: distribution.uk@voltalia.com
Does Voltalia distribution also sell for larger projects on demand?
Yes, contact our Sales Manager responsible for your country for special projects
Telephone: 07584 440544
E-mail address: distribution.uk@voltalia.com
I have accessed the website and it is not displayed in the language of my country. Have I entered the correct sales channel?
Please check that you are on the channel for your country. Select the country where your company is registered and from where you will make the purchase.
I can't see the prices or buy, why?
To view prices and buy you will need to register, go here to do it https://www.distribution.voltalia.com/en/register
Note: Only companies can buy from our online shop.
I have registered as a customer, but I still cannot see prices or buy, why?
Our online shop sells only to companies, so only registering as a company will be able to see prices and make purchases.
I do not receive the account confirmation e-mail, or I cannot login, why? What should I do?
The creation of the account in our online shop requires verification and validation of the data provided, this process is not automatic and may take some time. Only when the data is validated, you will receive an email to confirm your account, after that you can login and start shopping!
I forgot my password, what should I do?
Access here on this link to reset your password: https://www.distribution.voltalia.com/en/forgotten-password
I cannot see the discount on the product page, why?
The discounts associated with the product or certain customer will only appear when added to the cart.
I received a quotation/budget with values different from those on the website, why?
The prices of the equipment may change due to revisions by the manufacturers. The price that appears on the website may be different from the sale price referring to restocking. In these situations, consider it as indicative.
I am interested in a product, but it is not in stock and it has no price. What should I do?
When you enter the product page, you will see the option to request a quotation. After the request, you will receive a message with the price and estimated date of availability for online sale.
How can I see my previous orders?
Go to your personal area and in order history you can see the orders you have already placed with us or click here https://www.distribution.voltalia.com/en/account/orders/
I made a quote request on the website, where can I see the quotation?
You can see your budgets in your personal area under "Budgets" or by clicking here to access: https://www.distribution.voltalia.com/en/account/quotes/
What means of payment are available?
You can make your payments by debit and credit card (Visa, Mastercard, American Express).
Are the payment methods secure?
Yes, our website is secure with SSL (secure sockets layer) certification and SCA (strong customer authentication) secure payment certificate.
How long does my order take?
The delivery of your order may take between 48h-72h
The first order took longer, why?
The first order requires a longer process of information validation and customer opening in our Central Management System.
Can I change the delivery address?
Yes, you can choose where to send your order according to your preference and needs.
I am in the checkout process and I’m getting an error. I can't proceed with the order. What could be happening?
Make sure you are registered and logged in to your country channel. Only then your delivery address will be recognised/accepted.
What happens if my order is damaged?
Please refer to the General Terms and Conditions of Sale on our website. Point 12 Claims and Liabilit https://www.distribution.voltalia.com/en/page/terms-conditions
I have placed my order and paid the amount, now what?
You will receive a confirmation email with all the information about your order. Your order will now be prepared for dispatch. If you have chosen the option to pick up your order at our warehouse, you will be contacted afterwards to pick up your order.
I have a problem with my order, who can I contact?
Through the contact form https://www.distribution.voltalia.com/en/contact
or
Telephone: 07584 440544
E-mail address: distribution.uk@voltalia.com
